Shipping Policy

1. What is the estimated delivery time?
The consignment will be shipped after minimum 45 days from the date of full payment received.

2. How much does delivery cost?
Delivery charge varies with the product you are purchasing.
We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps to offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

3. What happens if I am out when delivery is attempted?
Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.

4. When will the deliveries take place?
In general, our courier partner will try to deliver between 9:00 and 18:00. It can be challenging to stay at home for all these hours, especially on working days. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.

5. How will I be notified about my order?
If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We’ll send another communication when your package is on its way to be delivered to your specified address.

6. How will the packaging look like in case of a door delivery?
We ensure highest standards of packaging norms and deliver all our products in highly standardized Bag which will enable there are no damages while handling your items.

7. What to do if my package shows as delivered but I can’t find it?

If your tracking information shows that your package was delivered, but you can’t find it:

  • See if someone else accepted the delivery.
  • Wait until the end of the day-packages may show as delivered while still in transit.
  • If you are still unable to locate your item contact our Customer Service. Please note, we will only be able to support you if contacted within 7 days of your package marked as Delivered.

PAYMENTS

1. How do I pay for a purchase?
We offer you multiple payment methods. If you chose to pay online, you can rest assured that our trusted payment gateway partners always use secure encryption technology to keep your transaction details confidential.
You may use Internet Banking to make your purchase.
We also accept payments made using Visa, MasterCard, Maestro and American Express credit/debit cards. After getting full payment we need minimum 45 days for dispatch the consignment.

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